Return & Refund Policy
Clear steps if something needs attention.
If you need to request a return or have a concern about an order, please contact us first so we can review the situation and provide the correct next steps.
Request Support
Please contact customer support before sending any item back.
Eligibility Assessment
Return eligibility may depend on the reason for the request, item condition, and order circumstances.
Refund Outcome
If a refund is approved, it will be processed through the original payment method where applicable.
How to Start a Return Request
Please email customer support with your order number, the item involved, and the reason for the request. Photos may be helpful or required when relevant to the request.
Condition of Returned Items
Eligibility may depend on whether the product remains in appropriate condition and whether it includes original components or packaging where relevant.
Damaged or Incorrect Items
If you receive a damaged, incomplete, or incorrect item, please contact us promptly with your order number and supporting photographs so we can review the issue.
Refund Timing
If a refund is approved, it will be processed to the original payment method where possible. The time it takes for funds to appear may also depend on the payment provider or financial institution.
Important Return Address Notice
The registered business address is not automatically the return address. Please do not send any merchandise there unless customer support specifically instructs you to do so.
Business Information
The registered business address is not automatically the return warehouse address. Do not send merchandise there unless customer support specifically instructs you to do so.